Pet Care Crew Privacy Policy

Last updated: October 22, 2026

Pet Care Crew ("PCC," "we," "our," or "us") helps pet owners coordinate household care, sitter access, emergency information, supplies, reminders, photos, videos, records, and daily care updates.

Information We Collect

We collect account name, email, authentication identifiers, account preferences and information you choose to enter or upload: pet profiles, routines, food, medications, pet health notes, vet and emergency contacts, owner and caregiver names and phone numbers, care authorizations, checkoffs and timestamps, notes, photos, videos, documents, supplies and appointments. Optional care and contact details can be omitted. Do not enter another person's information without permission. Pet health records concern pets; PCC is not a human medical-record service.

Purchases and Subscription Verification

Apple or Google handles checkout and payment-card information. PCC does not receive or store your card number or bank details. Our backend receives and stores store transaction identifiers or purchase tokens, the purchased product, verified subscription status, trial/paid status, expiry and verification times, linked to your PCC account. We use these records to verify purchases, restore access, prevent purchase reuse or fraud, and determine household and transfer eligibility.

How We Use Information

We use information to provide app functionality, sync household data across devices, show care tasks and reminders, support sitter and household access, store emergency details, display uploaded media and records, provide support, maintain security, and comply with app store and legal requirements.

Technical Data Choice

The Profile setting stores your preference for optional PCC technical reporting. The current app has no separate Firebase Analytics or Crashlytics integration. This preference does not disable operational logging or independently collected SDK diagnostics needed by integrated services.

Firebase and our hosting/backend services process authentication and request metadata, including app/device information, network information such as IP addresses, identifiers and error logs, to operate and secure the service. Google ML Kit, used for optional text scanning, documents collection of device/app information, installation identifiers, feature events, performance measurements, API configuration and error codes for diagnostics and usage analytics. Text recognition processes the selected image on your device; images or extracted records are stored in PCC's cloud only when you choose to save or upload them. SDK diagnostics are separate from your saved pet records and are not controlled by PCC's Profile toggle.

See Firebase privacy and security and Google's iOS and Android ML Kit disclosures for service-specific details.

Sharing

Owners control household and sitter invitations. Accepted invitees may see the care, contact, emergency, authorization and media information made available through their household access. Invited household members and sitters keep free accounts while their original owner's verified trial/subscription and invitation remain active. Shared access ends when either expires, access is removed, or the owner deletes their account. An invitee's own subscription does not grant access to a former owner's household.

When you expressly share or export a record to another app or person, that recipient receives the copy you select. Copies already downloaded, printed, exported or photographed cannot be remotely erased when shared access ends. We do not sell personal information or use PCC data for cross-app advertising tracking.

Pet Ownership Transfers

An active owner may request a transfer of selected pets to one recipient with a verified email and their own active paid subscription. The recipient must accept; a recipient's free trial is insufficient. Each pet can complete one transfer to one recipient. Pet history, care information, pet-specific records and uploaded media move into the recipient's household; invitations do not move.

Review the selected records before requesting a transfer. They can contain personal information, including prior owner/caregiver names, phone numbers and authorization history. Previous authorization details are retained as history, while the new owner must confirm current care authorizations. The original household loses access to the transferred pet's live records. A completed transfer is not automatically undone by deleting the original owner's account.

Service Providers

Google Firebase supplies authentication, database, file storage, hosting and backend infrastructure; Google ML Kit supplies text recognition and associated SDK diagnostics. Apple and Google process purchases through their stores. Information may be processed outside your country through these providers. We use account and care information to operate PCC, not to build advertising profiles. If you contact support or separately request launch/news emails, we process the information you send to respond or deliver the communications you requested.

Photos, Videos, and Records

Users should only upload content they have permission to use and share. Uploaded pet photos, videos, vet records, and related notes may be stored and shown to authorized household members or sitters so the app can function.

Children

Pet Care Crew is intended for adults who create and manage pet care households. It is not directed to children. If an owner allows a minor household member to help with pet care, the owner is responsible for supervision and consent.

Security and Storage

PCC uses encrypted connections for communication with its cloud services. Household records and private media are protected by authentication, verified access deadlines and server-side permission checks. This is not end-to-end encryption: PCC and its service providers can process data to operate the service. No system can guarantee complete security.

Account and Data Deletion

We retain account and household records while needed to provide your account and selected features. You can delete your account in the app's Legal Center after a recent sign-in, request deletion at petcarecrew.app/account-deletion, or email support@petcarecrew.app from your account email. Completed in-app cleanup removes the login, owned household data, owned media, invitations and current purchase receipt/token values. An interrupted cleanup must be retried. Access expiry alone does not delete the account or its saved records.

Limited hashed purchase-ownership records remain to prevent transaction reuse. Transfer/ownership audit records and copies deliberately moved or shared into another user's household may remain with that pet's history, including prior ownership details. These fraud-prevention and pet-history records have no automatic expiry in the current service. Service logs, support records, backups and records required by law may be retained according to their operational or legal requirements. Contact privacy@petcarecrew.app about information retained in another household or a specific deletion request.

Deleting the app or your PCC account does not cancel an Apple or Google subscription. Manage cancellation separately in the store account used for purchase.

Contact

Privacy questions: privacy@petcarecrew.app
Support and deletion requests: support@petcarecrew.app