Pet Care Crew Account Deletion

Last updated: October 22, 2026

You can request deletion of your Pet Care Crew account and associated app data.

How To Request Deletion

In the app, open the Legal Center and choose account deletion. A recent sign-in is required. If cleanup is interrupted, sign in and retry. You can also email support@petcarecrew.app from your account email with the subject Delete My Pet Care Crew Account. We may need to verify the request before processing it.

What Is Deleted

Completed account cleanup removes your login, owned household records and media, invitations and current subscription receipt/token values. It ends shared access to your household without deleting invited users' separate logins. Pending pet transfers are canceled; an in-progress transfer must finish or recover before account deletion.

What May Be Retained

Limited hashed purchase-ownership records remain to prevent transaction reuse. Pet-transfer and ownership audit records, and records deliberately moved or shared into another user's household, may remain with the pet's history, including previous ownership information. These fraud-prevention and pet-history records have no automatic expiry in the current service. Backups, service logs and support or legally required records follow their operational or legal retention requirements. Previously downloaded, printed or exported copies cannot be remotely erased. See the Privacy Policy or contact privacy@petcarecrew.app about a specific retained record.

Subscriptions

Deleting your Pet Care Crew account does not automatically cancel an app store subscription. Manage subscription cancellation through Google Play, Apple App Store, or the app store account used for purchase.

Privacy questions may be sent to privacy@petcarecrew.app.